Privacy for Appliance Repair Calls

How Call Information Is Handled

Cape Coral FL Appliance Repair has a website and a number to call for appliance repair around Cape Coral and nearby towns in Lee and Charlotte counties, Florida. This notice explains the information collected through calls and website visits, who receives call information, and how to contact us about privacy.

Recording Your Call

Our phone system records all calls in full, from the start of the call to its end. Continuing on the connected line gives your consent to that recording. If you do not agree to the recording, hang up instead of continuing the call.

The Professional Answering You

An independent local appliance repair professional in our network answers when you call. That professional performs the appliance work, sets the price and bills you for the work. The call puts you in direct conversation with the professional handling your repair request.

What the Phone System Collects

Calls pass through our own call-tracking platform. Along with the full recording, the platform logs call details such as your phone number, the time of the call and how long it lasts. Whatever you say during the call becomes part of the recording.

The information collected therefore includes both the details logged by the phone system and the contents of the conversation. Information you speak aloud is captured along with the rest of the call, even when it is unrelated to the appliance repair request.

Who Receives Call Information

We share recordings and call data only with the repair professional who takes the call, with the call-tracking service that runs the line, and when the law requires. Those limits apply to both the recorded conversation and the call details logged by the platform.

How Long Call Information Stays

We keep the recordings and the call data for the period they are needed. The entire call is recorded, and the recording and logged details stay in storage for as long as needed. You can contact us with questions about stored call information or to request access or deletion.

Counting Website Visits

Google Analytics 4 and Umami give us counts of website visits, pages and devices. Google Analytics 4 uses cookies. Our own server hosts Umami, which works without cookies. These tools measure website visits rather than collecting information through a website account or form.

There are no forms to fill out, accounts to use, payments to make or ads on the website. You do not submit a repair request or make a payment through a form on the site.

Maps on Some Pages

Loading an embedded Google Maps map on some pages sends your IP address and browser details to Google.

Contact Us About Privacy

Email [email protected] with privacy questions or requests to access or delete personal information. Requests to opt out of any sale or sharing of personal information under state privacy laws go to that same email address.

An opt-out does not stop a caller from being connected to a repair professional. You can make a privacy request and still call to reach a repair professional.